FAQ
We follow an oversized fit. If you’re unsure, we recommend going one size down from your usual size.
For instance, if you typically wear a Medium, opting for a Small may be a better fit with us.
Once you’re familiar with the fit, you can always size up if you prefer a more relaxed silhouette.
A detailed size chart is available on our website with precise measurements to help you select the right size.
Machine wash works for all our tees. air-dry. avoid dry cleaning. Use cold water to avoid colour bleed & shrinkage. do not iron the print directly.
We usually announce our upcoming designs and collections on our official Instagram account - @blk.mist We recommend following us on Instagram to stay updated with our latest releases and drops.
Once the designs are announced, they are available to purchase on our website.
A pre-order lets you secure an item in advance that will be shipped on the date mentioned.
For items marked as PRE-ORDER, we kindly ask you to review the product description for shipping details before placing your order, so you know exactly when to expect it.
Orders are delivered within an estimate of 5–7 business days depending on your location.
We ship and deliver all our orders Pan-India.
All online orders from blkmist.com are eligible for free shipping PAN-INDIA.
Express delivery have an additional charge which is mentioned at the time of checkout basis the delivery address.
We ship all orders within 48 hours of receiving them, until specified with a date of shipping (IN CASE OF PRE-ORDERS).
Please check your SPAM folder in case our email was redirected there. Kindly allow us 5 - 7 working days for your order to be delivered.
Once your order is shipped, you will receive a confirmation email with a tracking link.
You can use this link to track your order in real time. If you need any assistance, feel free to reach out to our support team.
In rare cases, delivery may be delayed due to logistical reasons beyond our control.
If this happens, please do not hesitate to reach out to us. Our team will be happy to assist and resolve the issue as quickly as possible.
Our drops are limited. Once sold out, restocks are not guaranteed.
We ship all our orders within 48 hours of receiving them, you should have received an email from us with your tracking information and estimated delivery date.
Please check your SPAM folder in case our email is redirected there.
No worries! You can place your order easily by reaching out to us on WhatsApp.
Just let us know the product you would like to purchase and share the required shipping details, and we will help you place the order right away.
Changes to the delivery address can be made as long as the order is still in the “Unfulfilled” stage. Once the shipment has been processed and the AWB has been generated, address changes can no longer be made.
To request an update, please contact us on (______________) immediately with your order number and the revised details, and our team will be happy to assist you.
At Black Mist, product availability depends on the nature of the item.
For our regular, non–limited edition products, we make every effort to restock them as soon as possible once they sell out.
However, for limited edition or exclusive designs, restocking is not guaranteed, and once these items are sold out, they will not be reproduced.
This approach allows us to maintain exclusivity while continuing to bring back our core products when possible.
Please reach out to us on (___________) with your order number along with clear images showing the defect.
Once the issue is verified, our team will get back to you to confirm the return process, after which the product will be collected and a replacement will be shipped to you.
Kindly drop in an email to (_______________) with the order number as well as picture of proof of incorrect/missing item.
Once confirmed, our team will get back to you to confirm the incorrect/missing item, after which the corrective measures will be taken.
All the exchanges received will go through a quality check by our team and would be further approved/declined for exchange.
We accept returns or exchanges only under the following conditions:
• The product received is damaged, defective, or incorrect.
• The issue is reported within 48 hours of delivery.
• The product is unused, unwashed, and in original condition with all tags and packaging intact.
For damaged products, please provide an unpacking video along with clear images showing the visible damage. Once verified, your refund will be processed within 7 – 8 business days after we receive the returned product. To initiate a return, customers must contact us with clear images or videos showing the issue.
• The product received is damaged, defective, or incorrect.
• The issue is reported within 48 hours of delivery.
• The product is unused, unwashed, and in original condition with all tags and packaging intact.
For damaged products, please provide an unpacking video along with clear images showing the visible damage. Once verified, your refund will be processed within 7 – 8 business days after we receive the returned product. To initiate a return, customers must contact us with clear images or videos showing the issue.
We do not have a refund policy due to the limited quantities we produce. Hence, all orders are final. However, in rare and exceptional cases such as, Damaged Product, Incorrect Item Delivery and Defects. Refunds are available.
For more info, kindly drop us an email at (_____________) and the team will be happy to assist you.
Yes, drop in an email to (______________) and the team will falicitate a GST invoice against your order.
Order related - (______________)
Contact - (______________)
Contact - (______________)