Shipping Policy

At BlackMist, we believe shipping should be simple, transparent, and stress-free. That’s why we offer free delivery across India and keep you informed at every step — from order confirmation to doorstep delivery.

This Shipping Policy explains how orders placed on our website are processed, shipped, delivered, and handled in situations involving delays, returns, or delivery-related issues. It applies to all purchases made through our official website and is designed to clearly outline the responsibilities and expectations of both the brand and our customers during the order fulfillment process.

WHEREAS

• While we make every effort to ensure timely and reliable delivery, we work with independent third-party logistics partners for shipping and last-mile fulfillment. As a result, this policy outlines important limitations regarding our responsibility for transit-related issues once an order has been handed over to the delivery partner.

• This Shipping Policy has been drafted in accordance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, and other applicable laws in India. It aims to provide a clear, fair, and practical framework for order processing and logistics, helping customers understand what to expect when placing orders through our platform.

 

Definitions and Interpretation

Definitions: For the purpose of this Shipping Policy, unless the context requires otherwise, the following terms shall have the meanings set out below:

Company
Refers to BlackMist, a business entity engaged in the online sale of apparel and related products through its official website.

Customer
Means any individual or entity that places an order for products offered by the Company through its online platform.

Order
Refers to a confirmed purchase request placed by a Customer through the Company’s website, subject to successful payment verification and acceptance by the Company.

Dispatch
Means the physical handover of a packaged Order by the Company to its appointed logistics or shipping partner for onward delivery to the Customer.

Delivery
Refers to the successful receipt of the ordered product by the Customer or their authorized representative at the delivery address provided at the time of placing the Order.

Third-Party Logistics Provider / Shipping Partner
Means an independent logistics or courier service engaged by the Company to manage shipping, transit, and delivery of Orders, including any affiliated or subcontracted carriers operating through such provider.

Transit Issues
Includes any delay, damage, loss, theft, or failure of delivery that occurs after the Order has been dispatched and while it is in the custody of the third-party logistics provider.

Working Days
Refers to days on which the Company operates for order processing and shipping, excluding Saturdays, Sundays, and officially observed public holidays.

Return to Origin (RTO)
Means the return of an Order to the Company’s warehouse when delivery cannot be completed due to reasons such as incorrect address details, recipient unavailability, or repeated failed delivery attempts.

Force Majeure Event
Refers to any event beyond the reasonable control of the Company that delays or prevents fulfillment of shipping obligations, including but not limited to natural disasters, strikes, lockdowns, war, cyber incidents, government actions, or disruptions by logistics carriers.

Interpretation

  • Section headings are provided solely for reference and shall not influence the interpretation or meaning of any provision of this Policy.
  • Unless the context indicates otherwise, any reference to a section or annexure refers to the corresponding section or annexure of this Policy.
  • Where a term or expression is defined, all grammatical forms and related variations of that term shall be interpreted to carry the same meaning.
  • Words used in the singular shall include the plural and vice versa, and references to any gender shall be deemed to include all genders, unless the context requires otherwise.
  • The terms “hereof”, “herein”, “hereto”, and similar expressions shall refer to this Policy as a whole or to the relevant section, as applicable.
  • Any reference to this Policy shall include all amendments or updates made from time to time by the Company or its authorized representative.
  • In addition to the terms defined above, certain terms may be defined in other parts of this Policy, and wherever such terms appear, they shall have the meanings assigned to them in those sections.

 

Purpose

  • This Shipping Policy explains the terms and conditions that apply to the processing, handling, dispatch and delivery of products purchased through the Company’s official website. Its purpose is to offer customers clear insight into our logistics processes, estimated delivery timelines, shipping methods, involvement of third-party partners and the respective responsibilities of the Company and its shipping providers.
  • The Policy is designed to create consistent standards for setting customer expectations, reducing disputes and ensuring compliance with the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020 and other applicable legal or contractual requirements. It also sets out the extent of the Company’s liability in cases of transit-related delays, damage, or loss, while reinforcing our commitment to providing timely assistance and transparency throughout the post-purchase journey.
  • If there is any conflict between this Shipping Policy and any other internal or external policy of the Company, this Policy shall take precedence to the extent of such conflict in matters relating to shipping and delivery.

 

Free Pan-India Delivery

We offer free shipping across India on all orders, unless clearly mentioned otherwise on the product page or during checkout. What you see at checkout is exactly what you pay no hidden charges.

  • Shipping Charges Modifications: The Company reserves the right to modify the shipping charges at any time without prior notice. However, any such change shall not apply to orders already placed and confirmed prior to such modification.

 

Order Processing

Once you place an order and payment is confirmed, our team gets to work. Most orders are processed within 1–3 business days, excluding weekends and public holidays. Processing includes verifying the order, quality checks, and careful packaging.

Certain products available on our website may be offered on a pre-order basis and will be clearly identified as such on the respective product page. By placing a pre-order, the Customer understands and agrees that the item is currently not in stock and will only be dispatched once it becomes available at our facility, in accordance with the estimated timeline provided at the time of purchase.

 

Shipping & Delivery Timeline

After your order is dispatched, delivery usually takes 3–7 business days, depending on your location. While we do our best to deliver within this timeframe, occasional delays may happen due to factors beyond our control, such as courier issues, weather conditions or regional restrictions.

Delivery timelines are estimates and not guaranteed, delays may occur due to unforeseen logistical or regulatory issues, particularly in the case of remote deliveries, cross-border shipments or customs clearance for international orders. Rest assured, we’re always here to help if something feels off.

 

Shipping Partners & Order Tracking

All orders placed on our website are shipped through trusted third-party logistics and courier partners. Depending on factors such as delivery location, serviceability, and operational requirements, shipments may be handled by different courier providers within our logistics network.

While we carefully select our shipping partners, BlackMist does not have direct control over their day-to-day operations once an order has been dispatched from our facility. As a result, delivery timelines and courier performance remain subject to the processes and capabilities of the respective logistics providers.

Please allow up to 24–48 hours after dispatch for tracking updates to appear.

 

Third-Party Shipping & Transit Disclaimer

Transfer of Risk After Dispatch: Once an order has been processed, packed, and handed over to our shipping partner for delivery, responsibility for the shipment during transit rests with the logistics provider. This includes transit-related issues such as delays, damage, loss, theft, or misplacement of the package. While we work with trusted courier partners, BlackMist cannot be held responsible for delays, errors, negligence, or service-related issues arising from the operations of third-party logistics providers after the order has been dispatched.

No Refund or Replacement for Transit Issues: BlackMist shall not offer any refund, replacement, compensation or redelivery in cases where:

• The product is delayed in transit by the courier;
• The product is damaged during shipping;
• The shipment is marked as delivered by the courier, but the Customer claims non-receipt;
• The package is lost, stolen, or mishandled while in the custody of the courier

Customers expressly acknowledge and accept that these are events beyond the control of the Company, and remedies, if any, must be sought directly from the concerned logistics provider.

Tracking and Customer Responsibility: Once an order has been dispatched, a tracking link will be shared with the Customer via email or other available communication channels. Customers are encouraged to regularly track their shipment and promptly report any delivery-related concerns to the courier partner.

While BlackMist may assist in communicating with the shipping provider and help facilitate a resolution where possible, such assistance is provided as a courtesy. We do not guarantee any specific outcome and shall not be held liable for decisions, actions or delays on the part of the logistics partner.

Address Details & Changes

Customers may request changes to their order or cancellation by contacting our support team before the order has been processed or dispatched. Such requests will be considered on a case-by-case basis and can only be accommodated if the order has not yet entered the processing stage.

To avoid delays, please double-check your shipping address before placing your order.

Once an order has entered the processing stage and is prepared for dispatch, cancellation or modification requests can no longer be accommodated. At this point, the shipping and fulfillment process has already been initiated with our logistics partners and cannot be reversed. We therefore encourage customers to carefully review their order details, including product selections and shipping information, before completing their purchase.

Cancellation and Refund of Pre-Orders: Once a pre-order has been placed, it cannot be cancelled, modified, or refunded. The only exceptions are if we are unable to dispatch the pre-order item within the estimated timeframe communicated at the time of purchase or if the product is discontinued and is no longer available.

In either case, the customer will be informed accordingly, and a full refund will be issued to the original payment method within 7–10 business days or within such period as may be required under applicable law.

Delays & Unexpected Situations

Sometimes, deliveries can be delayed due to reasons outside our control, such as courier disruptions, strikes, or natural events. While these situations are rare, we appreciate your patience and will always do our best to assist and keep you informed.

 

Failed Deliveries & Returns to Origin

• Delivery Attempts and Failed Delivery: Our shipping partners, along with their affiliated courier services, will make a reasonable number of delivery attempts to the address provided at checkout. If the recipient is unavailable, cannot be contacted, refuses to accept the package or if the delivery address is incorrect or incomplete, the shipment may be deemed undeliverable and returned to our warehouse. This process is commonly referred to as a Return to Origin (RTO).

• Return to Origin (RTO) Handling: In the event that an order is returned to our warehouse as a Return to Origin (RTO), the Customer shall be notified using the contact information provided at the time of purchase. Any shipping charges incurred in connection with the original shipment shall remain non-refundable. If the Customer wishes to have the order re-dispatched, any applicable re-shipping charges must be paid in advance, and the revised delivery details must be confirmed before the order can be processed for shipment again.

• Responsibility for Delivery Failures: Customers are responsible for ensuring that all shipping information provided at the time of placing an order is accurate, complete, and capable of receiving deliveries. BlackMist shall not be responsible for unsuccessful delivery attempts or delivery failures resulting from customer-related issues, including but not limited to:

• Providing an incorrect or incomplete delivery address;
• Refusing to accept the shipment upon delivery; or
• Being unavailable to receive the order during the courier's delivery attempts.

 

Lost or Damaged Packages

Once an order has been dispatched and handed over to our logistics partner or its affiliated courier services, responsibility for the shipment during transit rests with the respective carrier. BlackMist shall not be liable for any loss, theft, damage, tampering or similar transit-related issues that occur after dispatch.

In cases where a shipment is marked as "Delivered" by the courier but the Customer reports that the order has not been received, BlackMist may initiate an internal review and coordinate with the logistics provider to investigate the matter. This process may include obtaining delivery records, seeking clarification from the courier partner and escalating the issue where necessary.

If the investigation establishes, based on available evidence, that the shipment was not successfully delivered, a refund may be issued at the Company's discretion. However, where no sufficient evidence is available to substantiate the claim of non-delivery, BlackMist shall not be obligated to provide a replacement, refund, or any other form of compensation.

Reporting and Support: In the event of any delivery-related concern, Customers are advised to first contact the courier partner using the tracking information and support channels provided with the shipment details. BlackMist may, where reasonably possible, assist in coordinating with the logistics provider and facilitating communication between the parties. However, such assistance is provided on a best-effort basis and BlackMist shall not be held liable for the outcome of the courier's investigation, resolution process or any loss arising from delayed, unsuccessful or defective delivery.

No Liability for Transit Defects: BlackMist shall not be obligated to provide refunds, replacements or compensation for orders affected by transit-related issues after the shipment has been handed over to the designated courier partner. Such issues may include, but are not limited to, delivery delays, package tampering, damage, theft, loss or misplacement during transit. Upon dispatch, responsibility for the shipment and associated transit risks shall pass to the logistics provider handling the delivery.

 

Force Majeure

In rare situations such as natural disasters, government restrictions, or major logistics disruptions, shipping timelines may be affected. We won’t be able to offer compensation in such cases, but we’ll always communicate openly and support you as best as we can.

 

Need Help?

If you have any questions about your order, shipping status, or delivery, feel free to reach out to us:

[Your Support Email / WhatsApp]
Support Hours: Monday to Friday, 10:00 AM – 6:00 PM IST

 

Policy Updates

BlackMist reserves the right to modify, revise, or update this Shipping Policy at any time at its sole discretion without prior notice. Any changes made to this Policy shall become effective immediately upon being published on the website. By continuing to access the website or place orders after such changes have been posted, Customers shall be deemed to have accepted and agreed to the updated Policy.